To successfully run a hotel business, you need to keep up the pace and stay informed about all the new trends and about the expectations that the modern guests have. Those expectations are bound to change as the times change. So, you cannot expect to have the same success by offering the same things you’ve been offering, say, 20 years ago.
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Catering to the needs of your guests is of crucial importance in the hospitality industry. After all, your guests are the ones that will either make or break your business. So, being attune to their needs will keep you competitive. It will keep your business alive.
What is it, however, that modern guests require nowadays? That’s what we’re here to find out. Below I will list the top 10 must-have amenities for modern hotel guests, hoping to help you improve your offer and thus keep the visitors happy and boost the success of your business.
1. Free and High-Speed Wi-Fi
The entire world is driven by technology nowadays. It is, therefore, no wonder that you need your hotel to offer free and high-speed Wi-Fi throughout the entire property. Guests expect this, not only because they want to stay connected and be able to browse, but also because some of them may need Internet for work.
2. An Ice Machine
Here is something that may seem like a rather minor amenity, but that is undeniably extremely important for the modern guest. An ice machine. It will enhance the satisfaction of your guests, and thus improve their overall experience, while being a rather cost-effective amenity. So, if you’re ready to add this to your offer, and you should be, make sure to get more information on how and where you can get it. And make sure to choose the one that will align with your hotel needs.
3. Top Notch-Bedding
People value comfort when sleeping. And, in today’s world, nobody wants to make compromises on this. Meaning, thus, that hotel owners have to invest in top-notch bedding if they want to keep their guests happy. And if they want to keep them coming back. So, get high quality mattresses, premium pillows and anything else you may need to make sure that your guests wake up refreshed.
4. Welcome Gifts
Everyone loves to feel appreciated. So, welcome gifts can definitely be the right way to show your guests that you value them. Through their booking, you’ll find out why they are traveling and who they are traveling with, which will allow you to personalize the gifts and really make the visitors feel special.
5. Modern Fitness Facilities
Modern travelers tend to prioritize their health wherever they go. Meaning that they will want to have access to fitness facilities that will keep them active even while on vacation. So, equip the gym with the most modern equipment, and perhaps even offer fitness classes, to enhance the overall experience of your guests.
6. Spa and Wellness Service
Continuing along the same lines, offering spa and wellness services is also rather important today. In fact, a relaxing spa could even be the highlight of your visitors’ stays in the hotel. They want to be pampered and they want to relax. So, massages, body treatments and any kinds of wellness services offered in a serene environment will certainly enhance their experience and keep them coming back.
7. In-Room Entertainment
Sometimes, all your guests want to do is stay in their rooms and relax. But, they also want to be entertained while in the room. So, a big screen TV is one of those must-have hotel room amenities, and so are board games, books, and any other types of entertainment that you may be able to provide.
8. Free Parking
Nobody wants to park somewhere far away from their hotel. In fact, nobody wants to be worried about parking space when traveling anywhere. This is why providing free parking is certainly of crucial importance, so have that in mind when starting your hospitality business.
9. Essentials for Kids
You want people traveling with their kids to be comfortable during their stay. So, if you cater to families, do it right. Equip your facilities with strollers, car seats, packable cribs and similar things that they may need for their kids.
10. Pet Amenities
If you are a pet-friendly hotel, simply saying that and being done with it is not enough. Instead, you have to really show that you value people’s pets. A pet bed and a bowl are essential, but then you could also serve some dog treats, as well as provide your visitors with a list of other pet-friendly places in the city, such as restaurants and parks. The modern guest will definitely appreciate making their pet feel welcome.
Lynn Martelli is an editor at Readability. She received her MFA in Creative Writing from Antioch University and has worked as an editor for over 10 years. Lynn has edited a wide variety of books, including fiction, non-fiction, memoirs, and more. In her free time, Lynn enjoys reading, writing, and spending time with her family and friends.
